Return and Refund Policy

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At Cleaning Guru, customer satisfaction is our top priority. We take pride in providing high-quality cleaning services and strive to ensure every client is happy with the results.

If you are not completely satisfied with your cleaning service, please contact us within 24 hours of your appointment. We will return to re-clean the specific areas of concern at no additional charge.

Because cleaning is a service, not a physical product, we do not typically offer monetary refunds once the work has been completed. However, if an issue cannot be resolved with a re-clean, partial or full refunds may be issued at the company’s discretion.

• Cancellations made 24 hours or more before the scheduled service are fully refundable.
• Cancellations made less than 24 hours in advance may incur a cancellation fee equal to up to 50% of the scheduled service cost.
• Missed appointments (no-shows) are non-refundable.
   

Some services may require a deposit to secure your booking. Deposits are non-refundable if the appointment is cancelled within 24 hours of the scheduled time.

To report a concern, please email us at info@cleaningguru.net or call (818) 294-9215 within 24 hours of your service. Include your service date, address, and a brief description of the issue so our team can respond quickly.